Support

Answers to common questions, and a real person if you need one.

How do I restore ScrollBaby Plus on a new phone?

Plus belongs to your Apple ID. Sign in to the App Store with the same Apple ID you bought it with, open ScrollBaby, tap Look, then Restore purchases (it’s also at the bottom of the Plus screen). Plus turns on again at no charge.

Using Family Sharing? Make sure Plus was bought with the Apple ID you are signed in with on this phone.

How do I cancel Plus?

On your iPhone, open Settings, tap your name, then Subscriptions, then ScrollBaby, and tap Cancel Subscription. Plus stays on until the end of the year you paid for. Apple handles refunds at reportaproblem.apple.com.

How does partner matching work?

Both of you save names you like. Then, on the Saved screen, tap Match with your partner. One of you taps Show my code; the other taps Scan their code and points the camera at it. Not in the same room? Send the code as a message and paste it in.

You’ll see the names you both love, first names you share, and names only on their list. Nothing is uploaded: the code holds your list and the comparison happens on the phone. Each code carries your newest 100 names.

What is Midnight Mode?

A warm, dim candlelight look for night feeds: no bright white, no sound, the softest wheel tap, no pop-ups, and bigger buttons moved to the bottom of the screen. Turn it on in Look, then Midnight (next to Light, Dark and Auto). Picking any other look switches it off.

Are my saved names backed up?

Yes, in your own iCloud. ScrollBaby copies your saved and hearted names, with notes and stars, to your iCloud account every time you save. On a new iPhone (or after reinstalling), sign in with the same Apple ID and your list comes back on its own.

You’ll see “iCloud backup: On” at the bottom of the Saved screen, where you can turn it off. Turning it off never deletes anything. ScrollBaby has no account, so we can’t recover names for you ourselves.

Why doesn’t Hear it make a sound?

Check that your iPhone isn’t on silent and the volume is up. In Midnight Mode, Hear it is hidden on purpose so nothing makes a sound at night.

A meaning or note looks wrong.

Names come from Social Security records and meanings from Wiktionary and other open sources, so a few may be imperfect. Tell us the name and what you saw and we’ll look into it.

Does ScrollBaby collect my data?

No. No account, no tracking, no analytics. See the Privacy Policy.

Still need help?

Email us and a real person will reply.

support@gvxdigital.com